The United Nations Office for Project Services (UNOPS)

Report Wrongdoing

UNOPS takes all reports of possible wrongdoing seriously. Accordingly, UNOPS has an established confidential mechanism for individuals wishing to report misconduct.

How do I report?

  • Fraud and financial irregularity

    Fraud and financial irregularity: Bid manipulation, collusion, corruption, bribes/kickbacks, entitlement fraud, procurement irregularities, waste/misuse of funds, forgery.

    Conflict of interest: Gifts or awards, violation of financial rules and regulations, favoritism, external activities (e.g. membership on outside boards).

    External compliance: Violations of local laws, violation of privileges and immunities, medical insurance fraud.

    Where to report
    Supervisor, IAIG or Fraud Hotline

    How to report
    Email: fraudhotline@unops.org
    Tel: +45 4533 7654 (fraud hotline voicemail worldwide system)

    IAIG UNOPS
    Marmorvej 51, PO Box 2695
    2100 Copenhagen
    Denmark

  • ​Sexual exploitation and abuse

    Sexual abuse: Any actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions.

    Sexual exploitation: Any actual or attempted abuse of position of vulnerability, differential power or trust for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another.

    Sexual harassment: Any unwelcome sexual advance, request for sexual favour, verbal or physical conduct or gesture of a sexual nature, or any other behavior of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation to another, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment.

    Where to report
    Supervisor, IAIG or Fraud Hotline

    How to report
    Email: fraudhotline@unops.org
    Tel: +45 4533 7654 (fraud hotline voicemail worldwide system)

    IAIG UNOPS
    Marmorvej 51, PO Box 2695
    2100 Copenhagen
    Denmark

  • Protection from Retaliation

    Where to report

    UNOPS personnel are protected from retaliation for having reported allegations of wrongdoing or cooperating in good faith with an audit or investigation. Any personnel who fears or experiences retribution or retaliation after reporting suspected wrongdoing, or cooperating with an audit or investigation, can report the matter to the Ethics Officer. 

    How to report
    Email: ethicsofficer@unops.org
    Tel Copenhagen: +45 4533 7500
    Tel New York: +1 212 457 4080

  • Discrimination, harassment and abuse of authority

    Where to report

    UNOPS People and Change Group

    How to report

    Email: internalgrievances@unops.org

What should I report?

When reporting misconduct, individuals are encouraged to be as specific as possible, including the basic details of who, what, where, when and how any of these incidents occurred. Specific information will allow IAIG to properly investigate the complaint. The complaint should try to include:

  • Who is involved: Name, title, contact details of all individuals who are believed to be engaged in the wrongdoing.
  • What happened: Describe the events as precisely as possible.
  • When did it happen: Dates, time, how many times, etc.
  • Where did it happen: Name of the office, city and country and if possible, the address (name of the building, the office number, etc.).
  • Why it happened: Why the person allegedly committed the wrongdoing.
  • Include any relevant documents, such as contract numbers, witness names, etc.

What happens after I make a report?

After reviewing the complaint, IAIG will then determine if the complaint falls within its mandate. If not, IAIG will refer the matter to the relevant office. After analysis, and if appropriate, allegations will be investigated to determine whether wrongdoing has occurred.

  • Report of misconduct
    • IAIG reviews and evaluates all complaints to determine whether they fall under its jurisdiction or authority and warrant a preliminary assessment, an investigation, closure or handling through informal resolution.
  • Preliminary assessment
    • IAIG collects and secures readily-available evidence to determine whether there is a legitimate basis to warrant an investigation.
  • Investigation
    • IAIG gathers facts and evidence from all sources to determine whether the allegations of reported misconduct are true.
    • Evidence is found non-substantiated: IAIG closes the case and informs the Executive Director of UNOPS and the concerned individual(s) accordingly.
    • Evidence is found substantiated: IAIG informs the Executive Director of UNOPS and submits its investigation report referring the case to the Human Resources Legal Officer.

Can I remain anonymous?

IAIG accepts anonymous complaints, excluding situations of possible sexual or workplace harassment. It is often difficult to investigate anonymous complaints, as additional information is often required. IAIG encourages individuals to provide at least an anonymous email address.

Will my identity be kept confidential if I provide my personal details to UNOPS?

IAIG treats all complaints with the utmost confidentiality and discretion. All IAIG reviews are confidential and the identities of the complainants, subjects and witnesses are protected. However confidentiality can never be absolute based on the progression of the investigation.

Malicious complaints

Where a complainant provides information that he or she knew or should have known was false, the complaint may be considered to be a malicious complaint. Providing knowingly false information to IAIG by UNOPS personnel constitutes misconduct. UNOPS will sanction any personnel who deliberately makes a false accusation or intentionally provides false information.

Honest mistakes or errors do not constitute misconduct.