Since 2012, the Jerusalem Office has undergone a series of internal improvements to advance good management, efficiency and effectiveness.
Recently, the office strengthened its ability to implement projects in accordance with the industry standard "Portfolio, Programme and Project Management" model (P3M3).
The Jerusalem Office is the first UN office to achieve the Level 4 P3M3 Maturity Model, which it was awarded in July 2015, following an assessment by APMG International, the accreditation company behind PRINCE2® and the P3M3 models.
The "Maturity Model" provides a framework for organizations to assess their current performance and put in place improvement plans with measurable outcomes.
The Level 4 "Managed Process" model is the fourth of five levels, and presents well-structured, standardized and defined project management processes and methodologies.
It helps enable project teams to work via a uniformed approach, to consistently high standard, to deliver sustainable solutions to partners' projects.
This includes: providing access to information for management to make timely and informed decisions that teams need to deliver effective projects; providing confidence to our partners that risks are well-managed and liabilities are minimized so that teams are empowered through greater responsibilities; passing on expert knowledge and experience to our national counterparts as part of our state-building commitments; and most importantly, delivering truly sustainable solutions for the most important people in our work, the beneficiaries.
This achievement is part of a broader agenda of the Jerusalem Office to increase its impact on development by improving its service offers and adding value to the outcomes of our partners' programmes.
The Office has also benchmarked its capabilities against international industry-level standards with certifications such as ISO 9001 (Quality Management), ISO 18001 (Occupational Health and Safety), ISO 14001 (Environment Management) and Level 4 P3M3.
Besides that, the Office has taken an active role in piloting several initiatives for the organization, including a systems-based approach to national infrastructure planning and implementation, in an effort to promote evidence-based projects that impact sustainable socio-economic development.
The Office has also taken a lead in impact investments, to help governments attract international investment in public infrastructure development ‒ a critical approach to meet the increasing needs of a growing global population.
Going forward, the Centre of Excellence aims to assist other UNOPS offices in achieving similar results, so that they can further support their partners' projects around the world.